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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chris Reed

Chris Reed

July 24, 2025

5  out of  5
rating by Chris Reed
"Clayton is an amazing dude and I trust him will all of my insurance needs."
We responded:
"Chris, Thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Clayton"
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Amy Dorroh

July 22, 2025

5  out of  5
rating by Amy Dorroh
"Wonderful experience to all our insurance needs! Very nice office staff and has always been there to answer questions for us at anytime. They really go above and beyond for their customers!"
We responded:
"Amy, Thank you for taking the time to share your positive experience with us. Your feedback is very important to us. We’re excited to continue serving you in the future! - Clayton"
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Dylan Vangilder

July 22, 2025

5  out of  5
rating by Dylan Vangilder
"Clayton and his team have been the friendliest and most professional insurance team I’ve dealt with. They offer the feeling of a small town team that knows its clientele personally while also offering the pricing and convenience of a bigger company. I would highly recommend to anyone looking for insurance policies."
We responded:
"Dylan, Thank you for the kind words! We’re glad to hear you had a great experience and truly appreciate the recommendation. - Clayton "
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Heather Bels

July 14, 2025

5  out of  5
rating by Heather Bels
"I contacted Clayton Fletcher Insurance to request documents for a legal matter involving a mutual client. I was very pleasantly surprised by how quickly and competently their office, specifically Kayla, responded to my request. She was fast and courteous in getting me what I needed, even when I had to keep coming back to request more things. They are definitely five-star worthy."
We responded:
"Heather, Thank you for the wonderful review! We’re glad Kayla was able to assist you quickly and professionally. We appreciate your kind words and are always happy to help! - Clayton"
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Jason Foust

July 10, 2025

5  out of  5
rating by Jason Foust
"Great office for all of your insurance needs. Saved me a bundle all around! Highly recommend!"
We responded:
"Jason, We really appreciate your recommendation! It means a lot to have your trust and support—thanks for choosing our office for your insurance needs! - Clayton"
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Pam Ward

July 8, 2025

5  out of  5
rating by Pam Ward
"Fast and reliable rates and staff is professional. Thanks Dean!!!"
We responded:
"Pam, Thanks so much for the great review! We're glad we could help and appreciate your kind words. - Clayton"
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Wallis Wilson

July 8, 2025

1  out of  5
rating by Wallis Wilson
"Go to Ben Ford state farm he is the best!"
We responded:
"Wallis, I saw your rating and I'm sorry we missed the mark. If you're willing to share more about your experience, you can call (870) 336-0492 — I’d really appreciate the opportunity to make things right. - Clayton"
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Julie Wilson

June 17, 2025

1  out of  5
rating by Julie Wilson
"The staff is extremely rude especially Tristan. If I do stay with state farm when my policy expires I will use another agent and office Clayton Fletcher is the only one. This office has no accountability for how customers are treated."
We responded:
"Hi Julie, we’re sorry to hear that your experience didn’t meet expectations. We take feedback seriously and always aim to provide respectful and helpful service. After speaking with our team, there seems to be a difference in how the interaction was experienced. That said, we understand how important it is for every customer to feel heard and supported, and we’re happy to discuss this further if you’d like. Please feel free to reach out to us at (870) 336-0492. - Clayton"
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Patrice Parkinson

July 9, 2024

5  out of  5
rating by Patrice Parkinson
"A wonderful experience! Thank you Tiffany for all your help. You made the process seamless and answered all my questions and concerns. I felt reassured 🙂 and received the insurance perfectly suited for my present needs."
We responded:
"Patrice, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Clayton"
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Abby Ollis

June 24, 2024

5  out of  5
rating by Abby Ollis
"Tiffani was great. Super sweet, definitely help me in the right direction with car insurance, she also got me into life insurance as well. Thank you so much Tiffani!"
We responded:
"Abby, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Clayton"
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ola oyedemi

June 11, 2024

5  out of  5
rating by ola oyedemi
"All I can say is State Farm insurance is beyond blessed to have someone like Tiffani on their team. She always go above and beyond anytime I need help. Her customer service and attitude are Top-notch."
We responded:
"Ola, thank you for the kind review about Tiffani! I’m super happy that you were satisfied with the service we provided. I appreciate your business and for allowing us to protect your important things. Please don’t hesitate to reach out! - Clayton "
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Sherry Roth

June 5, 2024

5  out of  5
rating by Sherry Roth
"I was greeted by a very sweet young lady named Tiffany. She asked how she could help and I told her I had estimate and she proceeded with a claim. Within an hour I received notice with claim number and was offered any help that I needed would be taken care if. I am very pleased with Tiffany and Clayton attention to my needs."
We responded:
"Sherry, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Sherry"
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Sommern Willie

May 23, 2024

5  out of  5
rating by Sommern Willie
"Tiffani is AMAZING. She has went above and beyond to make sure to answer all my questions throughly. She is so patient and always made it known she is there to answer any of my questions. She is so personable and takes the time to figure out what plan works best for your lifestyle/family. I HIGHLY recommend contacting Tiffani for all your insurance needs."
We responded:
"Sommern, thank you for the kind review about Tiffani! I’m super happy that you were satisfied with the service we provided. I appreciate your business and for allowing us to protect your important things. Please don’t hesitate to reach out! - Clayton "
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Sydney Rae

May 23, 2024

5  out of  5
rating by Sydney Rae
"I was at work yesterday at NEA Hospital and there were many vehicles that were impacted by the hail storm we had. So State Farm was very very busy but they got to everyone and helped out. Tiffany Richardson was very helpful and took the time to help me get my claim done and make sure everything was in order!! She rocks!!"
We responded:
"Sydney, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Clayton "
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Aaron Holland

May 9, 2024

5  out of  5
rating by Aaron Holland
"I've had the pleasure of knowing Clayton for most of my adult life, and my trust in him has never wavered. Clayton and his staff, consistently deliver exceptional customer service. The staff is friendly, knowledgeable, and readily available to assist with any inquiries or concerns. They go above and beyond to ensure clients feel valued and supported. I can call or text at almost any time of day, and will usually have a reply or answer to my questions within the hour. His team possesses in-depth knowledge about their products and services. They take the time to understand each client's unique needs and offer personalized solutions tailored to their specific situation. After stopping by on a whim and speaking with Clayton & Emily, I saved over $100 in less than ten minutes. The last thing I want to brag on this team about, is their dedication to the community they serve. Whether through charitable initiatives, sponsorships, or volunteering, they actively contribute to the betterment of the Jonesboro/Brookland community they serve, fostering goodwill and strengthening relationships beyond just business transactions."
We responded:
"Aaron, thank you so much for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! - Clayton "
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Alfredo Tapia

April 27, 2024

5  out of  5
rating by Alfredo Tapia
"Finally found an insurance company that brings my family some peace of mind. SpecialThank you for Tiffani Richardson. She will make sure all your questions are answered. Glad to join Statefarm."
We responded:
"We are happy that Tiffani was able to assist you with your insurance needs, Alfredo! Thank you for taking the time to leave us your feedback. Your kind words mean the world to us! - Clayton "
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Ferebee Tunno

January 24, 2024

5  out of  5
rating by Ferebee Tunno
"Tiffani Richardson is the best!"
We responded:
"Hello, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Clayton"
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Bryan Rojas

December 19, 2023

5  out of  5
rating by Bryan Rojas
"Tiffani provided a great customer service, explained information and straight to the point! Glad I can be part of State Farm now!"
We responded:
"Bryan, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Clayton "
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robin Moyer

November 21, 2023

5  out of  5
rating by robin Moyer
"Very friendly and helpful with any and all questions"
We responded:
"Robin, my team and I have very much enjoyed working with you! Thank you for sharing! - Clayton "
Profile photo of Mastasia Vaughn

Mastasia Vaughn

April 14, 2023

5  out of  5
rating by Mastasia Vaughn
"I just got back from switching insurance companies and Tiffani took care of me. She’s most definitely one of the best people who I’ve been around. Her attitude and personality was amazing and I just loved talking to her. She made me feel welcomed. There’s so much more positive things I could say about her, but I would end up writing a book."
We responded:
"Tasia, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Clayton"
Profile photo of Heather Talley

Heather Talley

December 21, 2022

5  out of  5
rating by Heather Talley
"I have known Clayton 20 years and I am constantly in awe of his passion for people and commitment to do the right thing. This team focuses on what's best for clients, even if it doesn't make them a dime. They do what's right and they go the extra mile to make sure you have the coverage you NEED without pressuring you to spend money on unnecessary products. I started with insurance for my home and now I have three policies (including one for my business) with State Farm; my business is 100% the result of Clayton's strong work ethic, compassion shown to everyone, and in-depth knowledge of products."
We responded:
"Heather, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Clayton"
Profile photo of Brinkley Ference

Brinkley Ference

July 21, 2022

5  out of  5
rating by Brinkley Ference
"The adult world is tough! Do yourself a favor and call Tiffani Richardson for your insurance needs she will help you and answer every question you may have (even if you call every 10 mins with a new question)! She made my process very easy and stress free!"
We responded:
"Brinkley, thank you for giving us the opportunity to earn your business. Your feedback is very important to my team and I. We appreciate you. - Clayton"
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Susan Read

May 3, 2022

5  out of  5
rating by Susan Read
"We so appreciate the great customer service at Fletcher State Farm in Jonesboro! Ms. Jessica led us step by step through our claim process! Mr. Fletcher even handled the tech stuff we were uneasy about! Thanks so much everyone! 👏🏻👏🏻👏🏻👏🏻👏🏻"
We responded:
"Susan, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Clayton"
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Lucy Ellis

April 27, 2022

5  out of  5
rating by Lucy Ellis
"Awesome staff!!! Super friendly, quick, and efficient! Highly recommend"
We responded:
"Lucy, thank you for recommending our State Farm Agency! - Clayton"
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Jen Russell

April 23, 2022

5  out of  5
rating by Jen Russell
"Very courteous and most helpful. Answered all questions and eased any concerns. I’m so pleased with my new agent!!"
We responded:
"Jen, we appreciate the opportunity to earn your business! Thanks! - Clayton"